At MANDELL REALTORS LLC, we value your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website (mandellrealestate.com), submit a contact form, or use our real estate services

1. Information We Collect

We collect information that you voluntarily provide when you contact us, request property information, or sign up for updates. This may include:

Contact Information: Name, email address, phone number, and mailing address.

Property Interests: Details about the homes, areas, or property types you are interested in buying, selling, or renting.

SMS Consent Information: If you opt in to receive text messages, we collect your mobile phone number and a record of your consent.

Usage Data: We may collect non-identifying information about how you interact with our website via cookies (e.g., IP address, browser type, pages visited).

2. How We Use Your Information

We use the information we collect to:

Connect you with a Real Estate Advisor and respond to your inquiries.

Provide property updates, listings, and market reports you have requested.

Communicate with you regarding appointments, showings, and transactions.

Send updates, newsletters, or promotional offers by phone, email, or SMS (if you have opted in). You may opt out at any time.

Improve our website and customer service.

3. SMS Communications and Mobile Information

If you opt in to receive SMS text messages from MANDELL REALTORS LLC by checking a consent box on our contact form, your mobile phone number and SMS consent information are collected solely for the purpose of communicating with you.

Depending on which consent you provide, messages may include:

Transactional/conversational messages: appointment and showing reminders, follow-ups to your inquiries, transaction updates, and responses from your Real Estate Advisor.

Marketing/promotional messages: new listings, market reports, property alerts, and occasional offers.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for any purpose.

You can opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP. Message frequency varies. Message and data rates may apply. Full SMS program details are available in our Terms and Conditions, Section 6.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share limited information with trusted service providers who help us operate our business (for example, scheduling tools, email services, or our CRM), and only when those parties agree to keep this information confidential and use it only for the services they provide to us. We may also release information when required by law.

As stated in Section 3, SMS opt-in data and mobile phone numbers collected for text messaging are excluded from any sharing arrangement and will not be provided to third parties or affiliates under any circumstances.

5. Third-Party Links

Our site may contain links to third-party sites, such as home search portals. We are not responsible for the privacy practices of these external websites. Any information you submit directly to those sites is governed by their own privacy policies, not ours. Your SMS opt-in data is never passed to these third-party sites.

6. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

Request a copy of the data we have about you.

Request that we correct or delete your personal information.

Opt out of future marketing communications, including SMS messages.

Withdraw your consent at any time.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have questions regarding this Privacy Policy, please contact us at:

MANDELL REALTORS LLC

2001 S. Main Street, Suite 103, Blacksburg, VA 24060

Phone: (540) 418-1831

Last updated: 05/20/2026